Return & Exchanges
NOTE: We do not offer free returns. Return shipping charges apply.
Returning an Order
If you're not satisfied with your purchase, you may return your order within 30 days of receiving it.
To be eligible for a return, the following conditions must be met:
-The product must be in its original condition, with all parts, components, and original packaging intact.
-Signs of normal use are acceptable, but damage caused by careless handling is not.
-Items involving hygiene (e.g. underwear, swimwear) must be thoroughly cleaned before return.
-If an item is defective upon delivery, please notify us immediately.
-Shipping costs for the return are the responsibility of the customer.Returns are processed within 7 business days of receipt. If approved, you’ll receive an official confirmation.
We reserve the right to refuse returned items if we believe they have been used or damaged without fault on our part.
Important: We are unable to accept returns on orders that include three or more sale items.
Special Refund Option – Keep the Item
We understand that international returns can be costly.
As an alternative, we offer a 10% refund of your purchase price if you choose to keep the item.
This allows you to avoid the hassle and cost of returning your parcel.
Let us know if you would like to proceed with this option.
Return Shipping Costs
-All returns must be sent to our central warehouse in Asia.
-Return shipping costs are the customer’s responsibility and are approximately £25 per package.
How to Start a Return
If your item meets the return conditions, please email us at info@fiora-london.com with the following information:
-Order number
-Reason for return
-Photo of the item (if damaged)
-First and last name
-Shipping address
⚠️ Please do not return the item to the sender's address.
We will provide the correct return address once we’ve reviewed your request.
Exchange
We offer one free exchange per order (excluding return shipping fees).
You may exchange the item for a different size, colour, or product.
-Return shipping cost: £25 per package
-Maximum per parcel: 3 items, or 2 items if bulky (e.g. jackets, shoes)
-If you request a second exchange, standard return and shipping costs will apply
Order Cancellation
You have the right to cancel your order within 30 days of delivery.
Please note:
-Orders are processed immediately via our automated system.
-If your order is already in transit, cancellation is not possible.
-In that case, you may return the goods after delivery.
To cancel your order, email us at info@fiora-london.com with a clear statement.
Refunds will be processed within 14 days of receiving your returned items and issued to your original payment method.
Your Statutory Rights
Nothing in this policy affects your legal rights under UK consumer law, including the Consumer Rights Act 2015.
If an item is objectively faulty or not as described, you may be entitled to a full refund, repair or replacement, including reasonable return shipping costs, as required by law.